Hair Extensions After-Sale Guarantee & Return Policy Explained

❓ What if something goes wrong after purchase?

No worries—we’ve got your back, long after checkout.

✅ 30-Day Worry-Free Return Policy

Our After-Sale Guarantee includes a 30-day return and exchange window so you can shop stress-free.—unused, uncut, and in original condition.

Here’s how it works:

You have 30 days from the date of delivery to request a return or exchange.
Whether it’s a change of mind or a color mismatch, we’ve made the process quick and easy.

We want you to love what you wear, and if you don’t, we’ll help make it right.

🎯 Color Match Promise

Ordered the wrong shade? No problem. We’ll help you exchange it for the perfect color—no extra cost for your first swap.

Choosing the right shade online can be tricky—we get it. That’s why our After-Sale Guarantee includes a free one-time color exchange if your first selection isn’t the perfect match.

How we help:

Contact our team with a photo for a personalized recommendation.
Return your original set in unused condition.
Receive the new color at no additional cost on your first swap.

We’re here to make sure you get that seamless blend every time.

🧰 Quick Help, Real People

Contact our customer care team via email, chat, or socials. We respond within 24 hours—usually faster.

You won’t find bots answering your questions here. Our dedicated customer care team is part of your After-Sale Guarantee, ensuring fast, human help when you need it most.

Support channels include:

Email
Live chat
Social media messaging

We typically respond within 24 hours—often sooner. Whether you need help installing, choosing products, or troubleshooting an issue, we’re just a message away.

🔄 Quality Guarantee

All our hair goes through double quality checks. If anything slips through, we’ll make it right with a refund or replacement.

At Fshine, we hold our hair to the highest standards. Every bundle goes through two rounds of quality checks before shipping. But if something still slips through, our After-Sale Guarantee includes full protection.

If your item arrives defective, damaged, or not as described:

We’ll replace it with a new one
Or issue a full refund
Quickly and without complicated procedures

Our goal is to make sure you always receive the quality you deserve.

💌 We’re With You All the Way

Whether it’s advice, replacement, or just some styling tips—we’re here before and after your purchase.

The Fshine experience doesn’t end when your order ships—it’s just the beginning. Part of our After-Sale Guarantee is being here for you long after delivery.

You’ll get:

Ongoing styling advice
Care and maintenance guidance
Tutorials and personalized recommendations

We’re more than a hair company—we’re a partner in your beauty journey.

With Fshine, your glow is guaranteed. ✨
We don’t just sell hair—we support your hair journey. 💁‍♀️